Privacy Policy

Electrum Charging Solutions Inc. Privacy Policy
Effective Date: October 17, 2024

Introduction:
Electrum Charging Solutions Inc. ("we", "us", or "our") is committed to safeguarding your privacy in compliance with applicable laws such as Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and the General Data Protection Regulation (GDPR) for users in the European Economic Area. This Privacy Policy outlines how we collect, use, share, and protect your information when you interact with our EV charging network platform and installation services, including our website, web app, and other related services (collectively, the "Services"). Please read this Privacy Policy carefully to understand our practices regarding your personal data.

We collect various types of information in order to provide and improve our Services, including:

1. Personal Information
   · Account Information: When you create an account or use our Services, we may collect personal details such as your name, email address, mailing address, phone number, and payment details.
   · Billing Information: When you make purchases through our platform or pay for installation services, we collect billing details such as credit card numbers and billing addresses.
   · Vehicle Information: When you use our EV charging network, we may collect information about your vehicle, such as make, model, VIN, and charging activity.
   · Installation Service Requests: When you request installation services, we may collect location information, installation preferences, and other relevant details.
2. Non-Personal Information
   · Device and Usage Information: We automatically collect information about your device and how you use our Services, including IP addresses, browser types, operating systems, mobile device identifiers, and app usage statistics.
   · Charging Station Data: We collect data related to your use of our EV charging stations, including charging times, station locations, session durations, and energy consumption.
3. Location Information
   · Real-Time Location: If you enable location services on your mobile device or vehicle, we may collect and use your location data to help you locate nearby charging stations or to provide location-based services (e.g., route planning for EV charging).
   · Installation Location: For installation services, we collect the address and location details necessary to complete the installation of charging equipment.

We use the information we collect for the following purposes:

1. Providing and Improving Our Services
   · To operate and maintain our EV charging network, including managing accounts, processing payments, and ensuring charging station functionality.
   · To provide installation services, including scheduling, site assessments, and project management.
   · To personalize your user experience and provide location-based recommendations for nearby charging stations.
2. Communication
   · To send you notifications about your charging sessions, account updates, or service alerts.
   · To respond to your inquiries or requests, including customer support related to charging or installation services.
   · To send marketing communications about promotions, new features, or products (you can opt out of marketing communications at any time).
3. Analytics and Product Development
   · To analyze usage patterns and trends in order to improve the functionality and efficiency of our EV charging network and installation services.
   · To develop new features, services, and products based on customer feedback and usage data.
4. Compliance and Legal Obligations
   · To comply with applicable laws, regulations, and industry standards, including tax and billing requirements.
   · To protect our rights, privacy, safety, or property, as well as that of our customers or others.

We do not sell your personal information to third parties. However, we may share your information with the following entities:

1. Service Providers
   We may share your personal data with trusted third-party vendors who help us provide and improve our Services. These may include payment processors, installation contractors, customer support providers, and data analytics partners. These third parties are required to protect your data and use it only for the services they are contracted to provide.
2. Business Partners
   We may share information with strategic partners such as automakers, energy providers, suppliers, or fleet operators to offer joint services, promotions, or co-branded charging solutions. These partners are required to adhere to similar privacy practices when handling your data.
3. Legal Requirements
   We may disclose your personal information if required to do so by law or in response to legal proceedings, such as a court order, subpoena, or government request.
4. Corporate Transactions
   In the event of a merger, acquisition, restructuring, or sale of assets, we may transfer your personal data to the relevant parties involved in the transaction.

You have certain rights and options regarding your personal information:

1. Access and Correction
   You can access and update your account information through our platform at any time. If you need assistance updating your personal data, please contact us.
2. Opt-Out of Marketing Communications
   You can opt out of receiving promotional emails or text messages by following the unsubscribe instructions included in those communications. Please note that even if you opt out, we may still send you non-promotional communications related to your account or Services.
3. Location Data Management
   You can manage location services through your device settings. If you disable location tracking, some features of our Services (such as locating nearby charging stations) may not function properly.

We take reasonable precautions to protect your personal data from unauthorized access, disclosure, or misuse. These measures include encryption, secure data storage, and strict access controls. However, please note that no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Afterward, we will securely delete or anonymize your data.

Our Services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately so we can take appropriate steps to delete that information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make updates, we will notify you by updating the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your privacy.

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Electrum Charging Solutions Inc.
104-17741 65A Avenue
contact@electrumcharging.com
1.866.898.3873

If you are accessing our Services from outside Canada or the USA, please note that your personal data may be transferred to and processed in a country different from your own. By using our Services, you consent to the transfer of your data to countries where data protection laws may differ from those in your jurisdiction.