Account Deletion Request

Electrum Charging Solutions

Electrum Charging Solutions respects your privacy and provides a way for users of the Electrum mobile application to request deletion of their accounts and associated personal data.

How to request account deletion

To request deletion of your Electrum Charging Solutions account:

1. Send an email to support@electrumcharging.com.
2. Use the subject line Account Deletion Request.
3. Include the email address registered with your Electrum account.
4. Our support team will provide instructions to verify your identity and process your request.

You may submit a request without signing into the mobile application.

What happens to your data?

Once your identity has been verified, Electrum will review your request and identify the account information eligible for deletion.

Certain records, such as charging transactions, invoices and payment-related information, may need to be retained where required by applicable law or legitimate recordkeeping obligations.

We will explain any applicable retention requirements when processing your request.

Need assistance?

Contact support@electrumcharging.com with the subject Account Deletion Request.

Note: Sending a request does not immediately delete your account. Our support team must first verify the request and complete the applicable deletion process.