EV Charging 101: Charger Management Software

As electric vehicles (EVs) surge in popularity, the demand for efficient and reliable charging solutions is skyrocketing. While installing charging stations is a critical first step, choosing the right EV charging management software can mean the difference between a seamlessly run EV infrastructure and one plagued by disruptions, maintenance issues, and user dissatisfaction. Below, we explore the core elements of robust EV charging software—usage tracking, billing, and maintenance alerts—alongside the essential role of reliable networking infrastructure. We’ll also discuss upfront costs, demonstrate why the investment pays off in the long term, and highlight how Electrum’s software can help streamline charger management.

Table of Contents

• The Rising Importance of EV Charging Management Software
• Networking Infrastructure: The Unsung Hero
• Fee/Cost Structure: The Reality of Management Services
• OCPP vs. Proprietary Charging Management Software
• Upfront Costs vs. Long-Term Stability
• Introducing Electrum: Streamline Charger Management
• Conclusion
• References

The Rising Importance of EV Charging Management Software

Tracking Usage and Generating Insights

A strong software platform provides real-time insight into charging station usage, allowing facility managers to:

• Monitor demand in real time to optimize charger availability.
• Identify usage patterns for more efficient energy utilization, particularly during peak hours.
• Track environmental metrics such as CO₂ emission reductions, helping organizations meet sustainability goals.

In fact, according to the International Energy Agency (IEA), robust data gathering is key to optimizing and expanding charging networks effectively [1]. By collecting and analyzing EV charging data, facility managers can forecast when and where additional charging resources are needed and balance the load on the grid.

Automated Billing and Revenue Management

For many commercial sites, billing and revenue management is vital—whether for recouping energy costs or generating profits. An automated billing feature within EV charging software:

• Simplifies payment processes by integrating various payment gateways (credit cards, RFID systems, mobile apps).
• Manages subscription tiers or promotional rates for frequent users.
• Generates transparent invoices that earn user trust and reduce disputes.

Proper pricing structures not only drive user satisfaction but also ensure sustainability and profitability of the charging ecosystem [2].

Maintenance Alerts and Preventative Care

Proactive maintenance is critical for preventing unexpected downtime. Advanced software platforms send notifications for:

• Component malfunctions or hardware-related anomalies before they escalate.
• Routine maintenance needs, such as firmware updates and periodic station inspections.
• Real-time performance degradation that could lead to station failures.

A well-implemented alert system can drastically reduce station downtime and repair costs, protecting your initial investment. This is especially important as charging infrastructure ages and becomes more widespread [3].

Networking Infrastructure: The Unsung Hero

EV chargers are increasingly reliant on secure and continuous connectivity for monitoring, payments, and firmware updates. A robust networking infrastructure ensures your software can perform optimally and provide the following benefits:

• Uninterrupted Communication: Hardwired Ethernet or reliable Wi-Fi minimizes the risk of connectivity drops that could halt transactions or delay charging sessions.
• Scalability: As more EVs arrive on the scene, additional charging stations will need to be integrated smoothly into the network.
• Data Security: Proper firewalls and encrypted data transfers protect sensitive information, including payment details, user identities, and facility usage statistics.

Ensuring the right networking components—switches, routers, and dedicated communication modules—helps you avoid hidden costs related to lost revenue, frustrated drivers, and emergency repair sessions down the line.

Fee/Cost Structure: The Reality of Management Services

A key consideration when selecting EV charging management software is the fee or cost structure that most service providers employ. While this is often viewed as a drawback, it reflects the real expenses of developing and maintaining advanced software systems, including server upkeep, engineering labor, and continuous remote monitoring. Typical cost models include:

• Subscription/License Fees: Some providers charge a monthly or annual subscription for each charging station, covering ongoing software updates, remote support, and server hosting.
• Revenue-Sharing Models: In certain cases, the management company takes a percentage of charging fees paid by EV drivers. This model can reduce upfront expenses for site owners but reduces overall revenue earned from the charging service.
• Hybrid Approaches: A combination of a flat subscription fee plus a small percentage of per-session fees.

When weighing these options, it’s important to remember that reliable monitoring, data storage, and continual software updates require robust infrastructure and skilled teams—factors that inevitably influence pricing. Despite the added expense, the service provides long-term value by minimizing downtime, automating billing, and offering proactive maintenance alerts.

OCPP vs. Proprietary Charging Management Software

As you evaluate EV charging management solutions, you’ll likely encounter two main categories: OCPP-based (Open Charge Point Protocol) software and proprietary platforms. Understanding the differences and implications can help you make a more informed decision:

OCPP-Based Systems

• Interoperability: OCPP is an open standard, allowing charging stations from different manufacturers to communicate seamlessly with any software platform adhering to the protocol.
• Vendor Flexibility: Because it’s not tied to a single hardware vendor, you can mix and match chargers from different brands without compatibility hurdles.
• Future-Proofing: OCPP is continually evolving to support emerging features like load balancing, smart charging, and cybersecurity enhancements.
• Community-Driven Enhancements: A global community of developers, manufacturers, and service providers contributes to OCPP’s development, yielding regular updates and improvements.

Proprietary Systems

• Single-Source Integration: Proprietary systems often come as part of a turnkey package from a single manufacturer, simplifying the initial setup.
• Limited Hardware Options: Because these systems are closed, they may only work with the vendor’s specific chargers, limiting your long-term hardware choices.
• Lock-In Risk: Migrating away from a proprietary ecosystem can be costly if you decide to switch to a different solution or expand your network with hardware from another brand.
• Feature Availability: While proprietary solutions sometimes introduce cutting-edge features quickly, you’re dependent on the vendor’s roadmap and timelines.

Ultimately, whether you opt for OCPP-based or proprietary software depends on your budget, technical needs, and long-term goals. If flexibility, scalability, and vendor choice are top priorities, an OCPP-based solution typically shines. Proprietary platforms may be more straightforward initially but could restrict your options as you grow your charging network.

Want to explore more about how OCPP works and its benefits?
Read our blog post on “What Is OCPP?”

Upfront Costs vs. Long-Term Stability

While a robust EV charging management solution may require higher initial expenditures (both in software licensing and in networking hardware), the long-term return on investment often outweighs these costs. Enhanced reliability translates into:

• Greater User Satisfaction: Minimizing failed charging attempts fosters trust among drivers.
• Reduced Maintenance Costs: Proactive monitoring catches problems early, lowering repair bills.
• Increased Revenue Potential: Comprehensive billing systems and flexible tariffs can amplify revenue streams.
• Future-Proofing: With scalable software and a strong network, facilities remain adaptable to forthcoming standards and technologies.

According to a study published in the IEEE Access journal, investing in a future-proof infrastructure now can mitigate up to 40% of potential upgrade expenses later [4].

Introducing Electrum: Streamline Charger Management

Navigating the complexity of EV charging can be far simpler with the right partner. Electrum is equipped to handle all aspects of your EV charging needs. Electrum's OCPP software platform provides:

• Real-Time Usage Insights: Track chargers across multiple sites, identify peak usage, and dynamically adjust access.
• Automated Billing and Reports: Create transparent, easy-to-read invoices for users and generate comprehensive management reports.
• Proactive Maintenance Alerts: Receive updates on hardware and software anomalies before they cause outages.
• Scalable Networking Solutions: Electrum’s team supports the design and implementation of a robust network infrastructure to ensure uptime.
• Flexible Fee Structures: Electrum offers various cost models—from subscription-based pricing to revenue-sharing options—so you can select the right fit for your organization’s needs.

Want to learn more about how Electrum can transform your facility’s EV charging landscape? Visit Electrum Charging's Technology Page to explore our software's features.

Conclusion

As the EV revolution accelerates, robust EV charging management software is becoming non-negotiable for facility managers and business owners. Usage tracking, automated billing, real-time maintenance alerts, and continuous connectivity not only offer immediate operational benefits but also provide a strategic edge in the rapidly growing EV market. Coupled with a secure, reliable networking infrastructure, the upfront investment in a future-proof charging solution pays dividends in long-term stability, user satisfaction, and revenue potential.

However, to support ongoing monitoring and software enhancements, many providers must charge monthly or annual fees—or even take a portion of transaction revenue—to fund server costs, software development, and technical support. Weigh these cost models carefully but recognize that the right management platform will more than pay for itself in optimized performance, reduced downtime, and streamlined user experiences.

Whether you’re just starting with a few chargers or expanding a large-scale network, choose a software solution and networking strategy that positions your operation for success. Electrum stands ready to help you implement a seamless, high-performance EV charging experience that remains profitable and reliable for years to come.

Thanks for reading!

References

1. International Energy Agency (IEA). (2022). Global EV Outlook 2022.
   URL: https://www.iea.org/reports/global-ev-outlook-2022

2. U.S. Department of Energy. (2021). Workplace Charging Management Policies and Practices.
   URL: https://www.energy.gov/eere/electricvehicles/workplace-charging-management-policies-and-practices

3. National Renewable Energy Laboratory. (2020). Electric Vehicle Charging Infrastructure Trends.
   URL: https://www.nrel.gov/docs/fy20osti/75495.pdf

4. Rigas, E., et al. (2020). Managing Electric Vehicle Charging Infrastructure: A Cost-Effective and Scalable Approach. IEEE Access.
   URL: https://ieeexplore.ieee.org/document/9091894

Ready to streamline your facility’s EV charging operations? Contact Electrum to explore customized solutions.